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The tail number of the registered aircraft as it appears on your JSSI contract.
Must be at least 6 characters and not more than 15. Do not use your email address.
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Must be at least 6 characters and not more than 15.
You will be asked this question while resetting your password.
Optional.
When entering more than one email address they should be separated by a comma.

Terms of Use

 

Each of these policies may be changed from time to time and are effective immediately after we post the changes on our website, except our Privacy Policy for which we will provide you with thirty days prior notice. In addition, when using particular Services, you agree that you are subject to any policies or rules which are posted in conjunction with those Services. All such posted policies or rules are hereby incorporated by reference into this Agreement.

THE FOLLOWING DESCRIBES THE TERMS ON WHICH MyJSSI.COM OFFERS YOU ACCESS TO OUR SERVICES.

This User Agreement ("Agreement") is a contract between you and JSSI and applies to your use of the MyJSSI.com website and any related products and services available through www.MyJSSI.com (collectively the "Service"). If you do not agree to be bound by the terms and conditions of this Agreement, please do not use or access our Services.

You must read, agree with, and accept all of the terms and conditions contained in this Agreement and the Privacy Policy, which include those terms and conditions expressly set out below and those incorporated by reference, before you may become a member of MyJSSI.com.

We may amend this Agreement at any time by posting the amended terms on our site. Except as stated below, all amended terms shall be effective 30 days after they are initially posted on our site. Upcoming changes will be posted on the ("Policy Updates" page, accessible from "Policy Updates") link on the (Account Overview) page once you have logged in. In addition, you will receive an email notification of all policy updates. You may review the current Agreement prior to initiating a transaction at any time at our User Agreement page.

In this Agreement, "you" or "your" means any person or entity using the Service ("Users"). Unless otherwise stated, "MyJSSI.com," "we" or "our" will refer collectively to Jet Support Services, Inc. (“JSSI”) and its affiliates. Unless otherwise specified, all references to a "bank" in this Agreement include savings associations and credit unions, and all references to a "credit card" include Visa- and MasterCard-branded debit cards.

Eligibility

In order to use the Service, you must register for an account. Our Services are only available to individuals or businesses that can form legally binding contracts under applicable law. Without limiting the foregoing, our Service is not available to minors (under 18), persons who are suspended from our Service, or to persons who present an unacceptable level of credit risk.

The Legal Relationship between You and MyJSSI.com

All policies and activities shall be carried out using the website in accordance with this Agreement and your JSSI contract.

No Warranty

MyJSSI.com shall make reasonable efforts to ensure that requests for electronic debits and credits involving bank accounts, credit cards, and check issuances are processed in a timely manner, but we make no representations or warranties regarding the amount of time needed to complete processing because our Service is largely dependent upon many factors outside of our control, such as delays in the banking system or the U.S. or international mail service. Some states do not allow the disclaimer of implied warranties, so the foregoing disclaimer may not apply to you. This warranty gives you specific legal rights and you may also have other legal rights that vary from state to state.

Indemnification

You agree to indemnify and hold MyJSSI.com, its parent, subsidiaries, affiliates, officers, directors and employees harmless from any claim or demand (including attorneys' fees) made or incurred by any third party due to or arising out of your breach of this Agreement or the documents it incorporates by reference, or your violation of any law or the rights of a third party relating to your use of the Service.

Sending Payments

In order to send payments through our Service we require you to provide MyJSSI.com with a number of forms of identification as further described and protected in our Privacy Policy. We require this information to authenticate your identity. We may require additional information from you depending on your location and other factors.

Your Information and Restricted Activities

Definition

"Your Information" is defined as any information you provide to us or other users in the registration, payment process, or other features of our Service.

Restricted Activities

Your Information and your activities (including your payments) through our Service shall not: (a) be false, inaccurate or misleading; (b) be fraudulent or involve the sale of counterfeit or stolen items; (c) consist of providing yourself a cash advance from your credit card (or helping others to do so), (d) be related in any way to gambling and/or gaming activities, including but not limited to payment or the acceptance of payments for wagers, gambling debts or gambling winnings, regardless of the location or type of gambling activity (including online and offline casinos, sports wagering and office pools), with the exception of payments for gaming transactions that are expressly authorized by law in the jurisdiction of both the sender and the recipient of the payment; (e) infringe on any third party's copyright, patent, trademark, trade secret or other property rights or rights of publicity or privacy; (f) violate any law, statute, ordinance, contract or regulation (including, but not limited to, those governing financial services, consumer protection, unfair competition, antidiscrimination, or false advertising); (g) be defamatory, trade libelous, unlawfully threatening or unlawfully harassing; (h) be obscene or contain child pornography; (i) contain any viruses, Trojan horses, worms, time bombs, cancelbots, easter eggs or other computer programming routines that may damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or other personal information; or (j) create liability for us or cause us to lose (in whole or in part) the services of our ISPs or other suppliers. If you use, or attempt to use the Service for purposes other than sending payments and managing your account, including but not limited to tampering, hacking, modifying or otherwise corrupting the security or functionality of the Service, your account will be terminated and you will be subject to damages and other penalties, including criminal prosecution where available.

License

Solely to enable MyJSSI.com to use the information you supply us with, so that we are not violating any rights you might have in that information, you agree to grant us a non-exclusive, worldwide, royalty-free, perpetual, irrevocable, sublicensible (through multiple tiers) right to exercise the copyright, publicity, and database rights (but no other rights) you have in Your Information, in any media now known or not currently known, with respect to Your Information. MyJSSI.com will use and protect Your Information in accordance with our Privacy Policy.

Trademarks

MyJSSI.com, JSSI, Tip-To-Tail, “Protection from the high cost of maintenance” and all related logos, products and services described in this website are either trademarks or registered trademarks of JSSI, or its licensors, and (aside from the circumstances described below) may not be copied, imitated or used, in whole or in part, without the prior written permission of JSSI. In addition, all page headers, custom graphics, button icons, and scripts are service marks, trademarks, and/or trade dress of JSSI and may not be copied, imitated, or used, in whole or in part, without the prior written permission of JSSI.

Privacy and Security

We do not sell or rent your personal information to third parties for marketing purposes without your consent and we only use Your Information as described in the Privacy Policy. We view protection of users' privacy as a very important principle. We understand clearly that you and Your Information are very important to us. We store and process Your Information on computers located in the United States that are protected by physical as well as technological security devices. You should only log in to your MyJSSI.com account on a page which begins with https://www.MyJSSI.com/. All of our pages begin with https://www.MyJSSI.com, and therefore you should not use any other site that does not begin as such. We use third parties to verify and certify our privacy principles.

Assignability

You may not transfer any rights or obligations you may have under this Agreement without the prior written consent of MyJSSI.com. MyJSSI.com reserves the right to transfer this Agreement or any right or obligation under this Agreement without your consent.

Legal Compliance

You shall comply with all applicable U.S. and international laws, statutes, ordinances, regulations, contracts and applicable licenses regarding your use of our Services.

Notices

Electronic Communications

You agree that this Agreement constitutes "writing signed by You" under any applicable law or regulation. To the fullest extent permitted by applicable law, this Agreement and any other agreements, notices or other communications regarding your account and/or your use of the Service ("Communications"), may be provided to you electronically and you agree to receive all Communications from MyJSSI.com in electronic form. Electronic Communications may be posted on the pages within the MyJSSI.com website and/or delivered to your e-mail address. You may print a copy of any Communications and retain it for your records. All Communications in either electronic or paper format will be considered to be in "writing," and to have been received no later than five (5) business days after posting or dissemination, whether or not you have received or retrieved the Communication. MyJSSI.com reserves the right but assumes no obligation to provide Communications in paper format.


Privacy Policy

 

The Privacy Policy below governs your MyJSSI.com account and any information you provide on this site.

Overview

In order to operate the MyJSSI.com service and to reduce the risk of fraud, MyJSSI.com ("MyJSSI.com" or "we") must ask you to provide us information about yourself and your credit card and/or bank account. This Privacy Policy describes the information we collect and how we use that information. MyJSSI.com takes the privacy of your personal information very seriously and will use your information only in accordance with the terms of this Privacy Policy. We will not sell or rent your personally identifiable information or a list of our customers to third parties. However, as described in more detail below, there are limited circumstances in which some of your information will be shared with third parties, under strict restrictions, so it is important for you to review this Privacy Policy.

If you have questions or concerns regarding this Privacy Policy, you should first contact JSSI Client Services toll free at 888.469.5774 or 312.494.8600. By accepting the Privacy Policy and User Agreement in registration, you expressly consent to our use and disclosure of your personal information in the manner described in this Privacy Policy. This Privacy Policy is incorporated into and subject to the terms of the MyJSSI.com User Agreement and your JSSI Contract.

Please note that your personal information will be stored and processed on our computers in the United States. The laws on holding personal data in the United States may be less stringent than the laws of your country but MyJSSI.com will hold and transmit your personal information in a safe, confidential and secure environment.

Notification of Changes

This policy may be revised over time as new features are added to the MyJSSI.com service or as we incorporate suggestions from our customers. If we are going to use or disclose your personally identifiable information in a manner materially different from that stated at the time we collected the information, you will have a choice as to whether or not we use or disclose your information in this new manner. Any material changes will be effective only after we provide you by e-mail with at least 30 days' notice of the amended Privacy Policy.

We will post the amended Privacy Policy prominently on our website so that you can always review what information we gather, how we might use that information, and whether we will disclose it to anyone. Please check the MyJSSI.com website at www.MyJSSI.com at any time for the most current version of our Privacy Policy.

Required Information

To open a MyJSSI.com account, you must provide your name, address, phone number, and e-mail address. In order to make payments through MyJSSI.com, you must provide credit card, debit card or bank account.

Website Traffic Information

Because of the way that World Wide Web communication standards work, when you arrive at or leave the MyJSSI.com web site, we automatically receive the web address of the site that you came from or are going to. We also collect information on which pages of our web site you visit while you are on the MyJSSI.com site, the type of browser you use and the times you access our web site. We use this information only to try to understand our customers' preferences better and to manage the load on our servers, so as to improve our service and your experience with MyJSSI.com. We do not track the web sites that you visit before or after you leave the MyJSSI.com site.

Our Use of Cookies

"Cookies" are small files of data that reside on your computer and allow us to recognize you as a MyJSSI.com customer if you return to the MyJSSI.com site using the same computer and browser. We send a "session cookie" to your computer if and when you log in to your MyJSSI.com account by entering your e-mail address and password. These cookies allow us to recognize you if you visit multiple pages in our site during the same session, so that you don't need to re-enter your password multiple times. Once you log out or close your browser, these session cookies expire and no longer have any effect.

We also use longer-lasting cookies to display your e-mail address on our sign-in form, so that you don't have to retype the e-mail address each time when you log in to your MyJSSI.com account. Our cookie files are encoded so that your e-mail address and other information can only be interpreted by MyJSSI.com.

Customer Service Correspondence

If you send us correspondence, including e-mails and faxes, we retain such information in the records of your account. We will also retain customer service correspondence and other correspondence from MyJSSI.com to you. We retain these records in order to measure and improve our customer service, and to investigate potential fraud and violations of our User Agreement. We may, over time, delete these records if permitted by law.

Questionnaires, Surveys and Profile Data

From time to time, we offer optional questionnaires and surveys to our users for such purposes as collecting demographic information or assessing users' interests and needs. The use of the information collected will be explained in detail in the survey itself. If we collect personally identifiable information from our users in these questionnaires and surveys, the users will be given notice of how the information will be used prior to their participation in the survey or questionnaire.

Our Use and Disclosure of Information

Internal Uses

We collect, store and process your personal information on servers located in the United States. We use the information we collect about you in order 1) to provide our services and process your transactions, 2) to provide customer service, and 3) to improve our products and services. We use the information you provide to perform the actions that you request us to perform. We give access to individually identifiable information about our users only to those employees who require it to fulfill customer service requests.

Disclosure to Third Parties

MyJSSI.com will not sell or rent any of your personally identifiable information to third parties. MyJSSI.com will not share any of your personally identifiable information with third parties except in the limited circumstances described below, or with your express permission. These third parties are limited by law or by contract from using the information for secondary purposes beyond the purposes for which the information is shared.

1. We share information with companies that help us process the transactions you request and protect our customers' transactions from fraud. See "Information About You From Third Parties above.

2. We disclose information in response to a subpoena, warrant, court order, levy, attachment, order of a court-appointed receiver or other comparable legal process, including subpoenas from private parties in a civil action.

3. We disclose information to your agent or legal representative (such as the holder of a power of attorney that you grant, or a guardian appointed for you).

4. We share aggregated statistical data with our business partners or for public relations. For example, we may disclose that a specific percentage of our users are based in California. However, this aggregated information is not tied to personally identifiable information.

5. As with any other business, it is possible that MyJSSI.com in the future could merge with or be acquired by another company. If such an acquisition occurs, the successor company would have access to the information maintained by MyJSSI.com, including customer account information, but would continue to be bound by this Privacy Policy unless and until it is amended as described above.

6. We share your information with our parent, subsidiaries and joint venture partners to help coordinate the services we provide to you, enforce our terms and conditions, and promote trust and safety.

Our Contacts with MyJSSI.com Customers

We communicate with users on a regular basis via e-mail to provide requested services, and we also communicate by phone to resolve customer complaints or investigate suspicious transactions. We use your e-mail address to confirm your opening of a MyJSSI.com account, to send you notice of payments that you send or receive through MyJSSI.com, to send information about important changes to our products and services, and to send notices and other disclosures required by law. Generally, users cannot opt out of these communications, but they will be primarily informational in nature rather than promotional.

We also use your e-mail address to send you other types of communications, including customer surveys and notice of special promotions.

In connection with independent audits of our financial statements and operations, the auditors may seek to contact a sample of our customers to confirm that our records are accurate. However, these auditors cannot use personally identifiable information for any secondary purposes.

Internet Address Information

We use IP addresses, browser types and access times to analyze trends, administer the site, improve site performance and gather broad demographic information for aggregate use.

Information Security

MyJSSI.com is committed to handling our customer information with high standards of information security. Your credit card and bank account information are stored only in encrypted form on computers that are not connected to the Internet. We restrict access to your personally identifiable information to employees who need to know that information in order to provide products or services to you. We maintain physical, electronic and procedural safeguards that comply with federal regulations to guard your nonpublic personal information. We test our security systems regularly and also contract with outside companies to audit our security systems and processes.

The security of your MyJSSI.com account also relies on your protection of your MyJSSI.com password. You may not share your MyJSSI.com password with anyone. MyJSSI.com will never ask you to send your password or other sensitive information to us in an e-mail, though we may ask you to enter this type of information on the MyJSSI.com website, which will always have a URL beginning with https://www.MyJSSI.com/.

Any e-mail or other communication requesting your password, asking you to provide sensitive account information via email, or linking to a website with a URL that does not begin with https://www.MyJSSI.com/ should be treated as unauthorized and suspicious and should be reported to MyJSSI.com immediately using this form.

Accessing and Changing Your Information

You can review the personal information you provided us and make any desired changes to such information, or to the settings for your MyJSSI.com account, at any time by logging in to your account on the MyJSSI.com website in the Profile page of the "My Account" tab.